For charging Rs 18 for carry bags, Big Bazar told to pay Rs 1,500 to 2 customers, Rs 20K to Legal Aid

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The cost price of the cloth bag provided by them is in fact higher than the price (Rs 18) it charges for the same from the consumers, who wish to separately purchase a cloth bag.

The Consumer Forum of Chandigarh penalised a Big Bazar store located at Industrial Area in Phase 1, in two separate cases for charging Rs 18 for carry bags from two customers.

In its reply, Big Bazar said that the amount which was charged for the cloth bag from the complainant was rightly charged as the same was displayed in the store. The complainant had consented to be given a carry bag for an additional charge and only after the same was conveyed to the cashier, the cashier had added the price of the bag to the total amount and had placed the products in the bag.

Meanwhile, they are not selling carry bags commercially and are only reimbursing itself for a part of the price incurred by it in procuring the carry bags. The cost price of the cloth bag provided by them is in fact higher than the price (Rs 18) it charges for the same from the consumers, who wish to separately purchase a cloth bag.